Terms of Service

Last updated: September 2026

1. About Scandi Naturals

These Terms of Service apply to purchases made through the Scandi Naturals online store at www.scandinaturals.com.

Scandi Naturals is operated by the business Scandi Naturals, based in Sweden.

In these Terms, “Scandi Naturals”, “we”, “us” and “our” refer to the business operating the online store. “You” and “your” refer to the customer.

By using our website or placing an order through our online store, you agree to these Terms of Service and the policies referenced in them.

Nothing in these Terms limits or excludes any rights you have under mandatory Swedish or applicable EU consumer protection law.

2. Products

We sell food products and related natural products through our online store.

We make reasonable efforts to ensure that product descriptions, photographs and other information on the website are accurate and up to date. However, colours and appearance may vary depending on your device and screen.

Product information, availability and assortment may change from time to time.

Products are intended to be used in accordance with the information provided on the product packaging and product page.

3. Product information and food products

Customers are responsible for reading product information, ingredients, allergen information, storage instructions and other information provided with the product before use.

If you have an allergy, intolerance, medical condition, are pregnant or breastfeeding, or have any other concern about whether a product is suitable for you, you should seek appropriate professional advice before using the product.

Information provided on our website is not intended to replace medical advice, diagnosis or treatment.

Scandi Naturals does not make medical claims about its products unless such claims are permitted under applicable law.

4. Orders

When you place an order through our online store, you are submitting an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation by email acknowledging that we have received your order.

A contract of sale is formed in accordance with applicable law when your order has been accepted by Scandi Naturals.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including circumstances where a product is unavailable, a clear pricing or product-information error has occurred, or there is a reasonable suspicion of fraudulent activity.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.

5. Prices and payment

All prices displayed in the online store are stated in Swedish kronor (SEK) unless otherwise indicated.

Prices include applicable taxes where required by law. Any applicable shipping charges will be shown before you complete your purchase.

The total price payable by you will be displayed before you submit your order.

We reserve the right to change prices, promotions and product availability. Changes will not affect an order that has already been accepted, except where required by law or where an obvious pricing or information error has occurred.

Payment is processed through the payment methods made available at checkout.

6. Delivery

Available delivery options, estimated delivery times and shipping charges will be shown during checkout or otherwise communicated before you complete your purchase.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

If there is a significant delay or an issue affecting delivery, we will provide information to you as required by applicable law.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund for the unavailable product.

7. Complaints and defective products

If a product is damaged, defective, incorrect or otherwise does not conform to the agreement, you should contact us at info@scandinaturals.com.

Please provide your order number and, where relevant, photographs or other information that helps us understand the issue.

Consumers have statutory rights regarding defective or non-conforming goods. These rights are not limited by these Terms.

We will handle complaints in accordance with applicable Swedish consumer protection law.

8. Returns and withdrawal

Rules concerning returns, statutory withdrawal rights and refunds are described in our Return and Refund Policy.

Certain food products may be exempt from the statutory right of withdrawal under Swedish law. Where a statutory withdrawal right applies, we will honour that right in accordance with applicable law.

Nothing in these Terms limits any mandatory statutory rights available to consumers.

For further information, please see our Return and Refund Policy.

9. Cancellation

You may contact us as soon as possible if you wish to cancel an order.

If an order has not yet been fulfilled, we will make reasonable efforts to accommodate the cancellation.

Once an order has been fulfilled or dispatched, cancellation may no longer be possible, subject to any statutory rights that may apply.

10. Website content

We make reasonable efforts to keep the information on our website accurate and current.

However, occasional errors, inaccuracies or omissions may occur, including in relation to product descriptions, prices, availability or delivery information.

Where permitted by law, we reserve the right to correct such errors and update information on the website.

Nothing in this section affects your statutory consumer rights.

11. Intellectual property

The Scandi Naturals name, logo, branding, website design, text, photographs, graphics and other original content on the website belong to Scandi Naturals or are used with permission from the relevant rights holder.

You may use the website for your personal and lawful purposes.

You may not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission, unless permitted by applicable law.

12. Third-party services and links

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics or other technology providers.

We are not responsible for the content, availability or policies of third-party websites.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

13. Privacy

Our processing of personal data is described in our Privacy Policy.

By using our website, you acknowledge that personal data may be processed as described in that policy and in accordance with applicable data protection legislation.

14. Limitation of liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits any mandatory consumer rights or liability that cannot legally be excluded or limited.

Subject to the above, Scandi Naturals is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

15. Events outside our control

We are not responsible for delays or failures to perform our obligations where this is caused by circumstances beyond our reasonable control, such as natural disasters, war, government action, major disruptions to transport or communications, strikes, or other similar events.

This does not affect any mandatory rights you have under applicable consumer law.

16. Changes to these Terms

We may update these Terms from time to time.

The version applicable to your purchase will normally be the version that was in effect when your order was placed, unless otherwise required by law.

The latest version of these Terms will be made available on our website.

17. Governing law and consumer rights

These Terms are governed by Swedish law.

If you are a consumer, mandatory consumer protection legislation applicable to you continues to apply.

Nothing in these Terms prevents you from relying on mandatory rights under Swedish or applicable EU consumer protection law.

18. Contact information

If you have questions about these Terms, an order or our products, please contact us:

Scandi Naturals
Email: info@scandinaturals.com
Sweden

Additional business contact information is available through our Contact Information page.