Refund policy

Return and Refund Policy

Scandi Naturals sells food products and related natural products.

Change of mind and statutory withdrawal rights
Depending on the type of product, statutory withdrawal rights may apply to purchases made online. Certain food products may be exempt from the statutory right of withdrawal under Swedish law. Where a statutory right of withdrawal applies, we will honour that right in accordance with applicable law.

For products where the right of withdrawal applies, please contact us within the applicable withdrawal period at info@scandinaturals.com. Products should be returned in accordance with the applicable legal requirements.

Damaged, defective or incorrect products
Please check your order when you receive it. If a product is damaged, defective, incorrect, or does not conform to your order, contact us at info@scandinaturals.com as soon as possible with your order number and details of the issue. We will assess the matter and provide an appropriate solution in accordance with applicable Swedish consumer law.

Opened products
Some products may be subject to restrictions on withdrawal after their packaging or seal has been opened, depending on the nature of the product and applicable law. Please contact us if you are unsure whether a product can be returned.

Refunds
Where a refund is applicable, it will be made to the original payment method in accordance with applicable consumer law.

Contact
Scandi Naturals
info@scandinaturals.com