Privacy policy
Privacy Policy
Last updated: September 15, 2026
Scandi Naturals operates this online store and website, including its content, features, tools, products and services (the "Services").
This Privacy Policy explains how Scandi Naturals collects, uses, stores and discloses personal information when you visit our website, use our Services, make a purchase, subscribe to our communications or otherwise communicate with us.
Scandi Naturals is the data controller for personal information that we process in connection with our business, except where another party is independently responsible for processing personal information.
Please read this Privacy Policy carefully to understand how we process your personal information.
1. Personal Information We Collect
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect or process the following categories of information.
Contact information
This may include your name, email address, telephone number, billing address and shipping address.
Order and transaction information
This may include information about products you purchase, return or cancel, order numbers, transaction details, delivery information and payment confirmation.
Payment information
Payments are processed through payment providers available at checkout. We may receive information such as payment status, transaction details and payment confirmation. We do not need to receive or store your full payment card details where these are processed directly by the relevant payment provider.
Account information
If you create a customer account, we may process information such as your email address, account details, preferences and other information associated with your account.
Communications
If you contact us, we may process the information you provide, including the contents of your communication and any information necessary to respond to your request.
Newsletter and marketing information
If you subscribe to our newsletter or other marketing communications, we may process your email address and information about your marketing preferences.
Device and technical information
When you visit our website, we may automatically collect information about your device, browser, IP address, network connection and other technical identifiers.
Usage information
We may collect information about how you interact with our website, including pages viewed, products viewed, searches, links clicked and other interactions with our Services.
Cookies and similar technologies
We use cookies and similar technologies to operate our website, remember preferences, understand website usage and, where applicable, support marketing and advertising activities.
The use of non-essential cookies or similar technologies may require your consent under applicable law.
2. How We Collect Personal Information
We may collect personal information:
• Directly from you when you place an order, create an account, subscribe to our newsletter, contact us or otherwise provide information to us.
• Automatically when you browse or interact with our website, including through cookies and similar technologies.
• Through Shopify and other service providers that help us operate our online store.
• From payment, delivery, technology and other service providers involved in providing the Services.
• From other third parties where permitted by applicable law.
3. How We Use Personal Information
Depending on how you interact with us, we may use personal information for the following purposes.
Processing and fulfilling orders
We use your information to process and fulfil purchases, process payments, arrange delivery, communicate about your order and provide customer service.
Managing accounts
Where you create a customer account, we use your information to create and manage your account and provide the related Services.
Customer support
We use information you provide when contacting us to answer questions, handle complaints and provide customer support.
Returns and complaints
We may use information relating to your order to process returns, refunds, complaints or issues concerning damaged, defective or incorrect products.
Website operation and improvement
We may use technical and usage information to operate, maintain, secure and improve our website and Services.
Security and fraud prevention
We may process information to help detect, investigate and prevent fraud, misuse, security incidents and other unlawful or harmful activity.
Marketing
Where permitted by law and, where required, with your consent, we may use your contact information to send newsletters, product updates, promotional communications or other marketing.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Legal and regulatory obligations
We may process personal information when necessary to comply with applicable laws, accounting and tax requirements, consumer protection obligations, legal proceedings or valid requests from public authorities.
4. Legal Bases for Processing
Where required by applicable data protection law, we rely on one or more of the following legal bases under the GDPR.
Performance of a contract
We process personal information where necessary to enter into or perform a contract with you.
This includes processing necessary to:
• process and fulfil your orders;
• process payments;
• arrange delivery;
• provide customer service;
• manage returns, refunds and complaints; and
• communicate with you about your purchases.
Legal obligation
We process personal information where necessary to comply with legal obligations.
This may include accounting, taxation, consumer protection, record-keeping and responding to lawful requests from public authorities.
Legitimate interests
We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
Our legitimate interests may include:
• operating and improving our online store;
• maintaining website and information security;
• preventing fraud and misuse;
• responding to customer enquiries;
• understanding how our website is used;
• maintaining and improving our Services; and
• managing and developing our business.
Where we rely on legitimate interests, we consider the impact of the processing on your privacy and take appropriate measures to protect your rights.
Consent
Where we rely on your consent, you have the right to withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
For example, consent may be required for certain marketing activities or non-essential cookies and similar technologies.
Legal claims
We may process personal information where necessary to establish, exercise or defend legal claims.
5. How We Share Personal Information
We may disclose personal information to third parties where necessary to operate our business and provide the Services.
These parties may include:
• Shopify and Shopify group companies;
• payment service providers;
• shipping and delivery providers;
• website, hosting and technology providers;
• analytics and security providers;
• customer support providers;
• marketing and communication providers, where applicable;
• professional advisers;
• government authorities where required by law; and
• other service providers acting on our behalf.
We only disclose information where there is an appropriate legal basis and where necessary for the relevant purpose.
6. Shopify
Our online store is hosted and operated using Shopify.
Shopify processes personal information in connection with providing its platform and related services.
Shopify may process information about your access to and use of our store, including information required to operate, secure and improve its services.
Where Shopify processes customer information on our behalf, Shopify acts as a data processor or service provider subject to applicable data protection requirements.
Depending on the Shopify services and features we use, Shopify may also process certain information as an independent controller.
For more information about how Shopify processes personal information, please see the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy
You can also review Shopify's privacy controls at:
https://privacy.shopify.com/
7. Payment Providers
Payments made through our online store are processed through the payment methods and payment service providers made available at checkout.
Payment providers may collect and process payment information according to their own privacy policies.
We do not intentionally store full payment card numbers when payment processing is handled directly by the relevant payment provider.
8. Shipping and Delivery Providers
To fulfil your order, we may share information such as your name, delivery address, telephone number and order information with relevant delivery or fulfilment providers.
This information is used only as necessary to arrange and complete delivery and related services.
9. Marketing and Newsletter Communications
If you subscribe to our newsletter or otherwise provide the required consent for marketing communications, we may use your email address to send information about products, new products, updates and other Scandi Naturals communications.
You may unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at:
info@scandinaturals.com
We will continue to send necessary transactional communications, such as order confirmations and delivery information, where required to fulfil your order.
10. Cookies and Similar Technologies
We use cookies and similar technologies to provide and improve our website.
Cookies may be used for purposes including:
• keeping the website functioning;
• remembering preferences;
• understanding website usage;
• improving website performance;
• security and fraud prevention; and
• marketing or advertising, where applicable and permitted.
Where required by law, we will request your consent before placing or using non-essential cookies.
You can manage your cookie preferences through the cookie settings or consent tools made available on our website.
11. Third-Party Websites and Services
Our website may contain links to websites, applications or services operated by third parties.
If you follow a link to a third-party website, that website's own privacy policy and terms will apply.
We are not responsible for the privacy practices or security of third-party websites that we do not operate.
12. International Transfers
Some of the service providers we use may process personal information outside Sweden or outside the European Economic Area.
Where personal information is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law.
Depending on the circumstances, safeguards may include an adequacy decision, Standard Contractual Clauses or another lawful transfer mechanism.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period depends on factors such as:
• the purpose for which the information was collected;
• whether we need the information to provide our Services;
• whether we have an ongoing business relationship with you;
• legal, accounting or tax requirements;
• the need to establish, exercise or defend legal claims; and
• applicable statutory limitation periods.
When personal information is no longer required, we will delete it or anonymise it where appropriate, subject to applicable legal requirements.
14. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage can be guaranteed to be completely secure.
15. Your Privacy Rights
Depending on the circumstances and applicable law, you may have the following rights regarding your personal information:
Right of access
You may have the right to request access to personal information we hold about you.
Right to correction
You may have the right to request correction of inaccurate or incomplete personal information.
Right to deletion
You may have the right to request deletion of your personal information in certain circumstances.
Right to restriction
You may have the right to request restriction of processing in certain circumstances.
Right to object
You may have the right to object to certain processing, including processing based on legitimate interests.
Right to data portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or request that it be transferred to another controller.
Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Marketing preferences
You may unsubscribe from marketing communications at any time using the unsubscribe link in the relevant communication.
16. Exercising Your Rights
To exercise your privacy rights or ask questions about how we process your personal information, contact us at:
info@scandinaturals.com
We may need to verify your identity before responding to certain requests.
We will handle your request in accordance with applicable data protection law.
17. Complaints
If you have concerns about how we process your personal information, please contact us first at:
info@scandinaturals.com
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) if you believe that your personal data has been processed unlawfully.
Website:
https://www.imy.se/
18. Children's Privacy
Our Services are not directed specifically at children.
We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us at info@scandinaturals.com.
19. Shopify Privacy Rights and Enhanced Services
Depending on the Shopify features and services enabled on our store, Shopify may process information as an independent controller for certain purposes.
For information about Shopify's processing and available privacy controls, please visit:
https://privacy.shopify.com/
If Shopify's Enhanced Services or Shopify Network Intelligence features are enabled for our store, additional privacy disclosures and consent requirements may apply.
We will configure these services in accordance with applicable privacy requirements.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, legal requirements or data-processing practices.
When we update this Privacy Policy, we will update the "Last updated" date at the top of this page.
Where required by law, we will provide additional notice of material changes.
21. Contact Information
For questions about this Privacy Policy, our privacy practices, or your personal data, please contact:
Scandi Naturals
Email: info@scandinaturals.com
Sweden
For the purposes of applicable data protection legislation, Scandi Naturals is the data controller for the personal information described in this Privacy Policy, except where another party is independently responsible for the processing.